These conditions also apply to each individual when booking as a group. It is advised that you take out your own personal accident/cancellation insurance.
INSURANCE AND LOSS
Robustours courses do not include any personal accident, cancellation, third party liability or personal insurance. Robustours recommend that you take out your own policy. Robustours will accept no responsibility whatsoever in respect of loss or damage to personal property.
ALL DEPOSITS ARE NON-REFUNDABLE.
Only on receipt of a completed booking form and deposit or full payment will a place be guaranteed. For group bookings, each individual must complete a booking form.
Robustours require payment in full at least 6 weeks prior to the date of the event.
In the event that the course fee is not paid in full prior to the course commencement date Robustours reserves the right to treat the booking as cancelled by the client and re-sell the course place.
If payment procedures are not adhered to, Robustours reserves the right to cancel your booking with no refund of payment.
If any medical problems arise between the medical declaration (on the booking form) being submitted and the departure date you must notify Robustours immediately.
Robustours may require you to obtain confirmation from a medical professional that you are fit to travel and participate in the trip.
In addition, if you decide or through illness that you need to return from the mountains to a valley location earlier than planned, any additional costs incurred and associated with extra hotel nights, or services that would not otherwise have been provided nor were included in the published itinerary, must be met by each individual concerned at the time.
For all trips outside the United Kingdom, you must have adequate insurance cover for search, helicopter rescue, and repatriation in the event of a medical emergency.
In the case of a suspected or confirmed emergency involving you or the group of which you are a member, Robustours reserves the right to arrange (or to make arrangements for its or your insurers to arrange) search, rescue and recovery as it deems appropriate and reasonable. You agree to indemnify Robustours and keep Robustours indemnified from all losses, apportioned appropriately to you, arising from any such search, any such helicopter usage, and any resulting repatriation, for medical or non-medical reasons, including legal costs of making a recovery against you.
CANCELLATION BY ROBUSTOURS
Whilst every attempt is made to ensure that advertised courses actually run, Robustours will notify the client of cancellation as soon a possible where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course activity.
In the unlikely event that Robustours has to cancel your course, you will be offered either a full refund or another date.
Robustours will not be liable for any travel or accommodation-related expenses.
CANCELLATION BY THE CLIENT
A cancellation by the client must be in writing.
Once notified of the cancellation in writing, Robustours will try to resell the course place(s). In the event that Robustours is able to resell the course place prior to the commencement date, the client will receive a full refund.
In the event that Robustours is unable to resell the course place(s) prior to the course commencement date the client will be charged the following cancellation fees:
CANCELLATION FEE’S AND REFUNDS
Where notice is 30 days or less, no refund will be given.
Where a 30 day notice period is adhered to, refunds are at the discretion of Robustours and will only be given for genuine reasons which must be given in writing. Only in the event that the reason you are not able to attend the booked event is due to unforeseen circumstances, is given in writing and accepted by Robustours, will the payment be refunded in full.